Résultat des travaux du groupe de travail initié et réuni par la Fédération du Service aux Particuliers (membre du Club) le livre blanc « Pour une filière des services à la personne en environnement numérique » adopte une approche macro-économique de l’évolution technologique et de la qualité des services.
Il préconise la création d’une filière des services à la personne en environnement numérique, à travers dix propositions opérationnelles, créatrices d’innovation, d’activité et d’emplois.
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