360 000 personnes se sont désengagés de la chaîne cryptée et de CanalSat. Plusieurs explications sont évoquées par la chaîne : la hausse des tarifs, l’environnement économique, la concurrence de Be In Sports, de la TNT gratuite et des fournisseurs d’accès à Internet. Consolation pour le groupe, son service de vidéo à la demande, Canal-play, qui compte 330 000 abonnés en 2013 contre 156 000 fin 2012.
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